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Thank you for visiting and shopping at bitzee.shop. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email.

2. SHIPPING RATES & DELIVERY ESTIMATES

We are proud to offer fast and secure shipping to all customers within the United States.

*Please note that delivery delays can occasionally occur due to logistics disruptions, custom clearance, or peak holiday seasons.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly through our website tracking page or via major carriers (USPS, DHL, etc.).

4. CUSTOMS, DUTIES, AND TAXES

bitzee.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, for US delivery, standard packages typically do not incur additional custom fees.

5. DAMAGES & LOST PACKAGES

If you received your order damaged, or if your package was lost in transit, please contact our support team immediately at support@bitzee.shop. Please save all packaging materials and damaged goods before filing a claim, and include photos of the damage in your email so we can process a free replacement for you immediately.

6. CONTACT INFORMATION

If you have any questions about our Shipping Policy, please contact us at: support@bitzee.shop.